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FAQ for Organisers

Here we’ll answer some frequently asked questions from event organisers.

About EventRegist

Q. How much does it cost to use EventRegist?
Creating events, sending invites and managing participants is all free. If you want to sell tickets, we’ll deduct a fee of 8% from ticket sales. Also when we transfer the payment to your bank account, any fees incurred will be the responsibility of the event organiser.

Q. Do free events incur handling charges as well?
No. A free event means the ticket price is zero, so our percentage of zero is also zero.

 

Creating Events

Q.How far in advance can I create an event?
You can create an event up to a year in advance.

Q.Can I make an event page even if I haven’t settled on a venue and date?
Yes, you can. If you set place and date to ‘not decided’, you can update it again later once this has been decided.

Q.I’d just like to make the event visible to people that I’ve invited. Is this possible?
Yes, it is. You can attach a password of your choice so that only people who know the password can view the event page.

Q.Can I make an original URL for the event?
Yes. You can use any combination of letters and numbers to make a custom URL of your choice. In this case, the event page URL will be http://eventregist.com/e/xxxxx (the compbination of letters and numbers you choose)

Q.For non-fre tickets, what payment methods can be used?
Ticket purchasers can use PayPal as well as credit cards from Visa, MasterCard and JCB.
* We use Indonesia Veritrans in Indonesia.

Q.Can I create a variety of different tickets for a single event?
Sure. You don’t need to decide this at the start either – you can add new ticket types as you need them.

 

Inviting People

Q.Which social media sites can I use to send invitations?
At the moment, you can use Facebook and Mixi. We plan to offer support for Twitter soon.

Q. I’d like to send invitations by email using my address book. Is it possible to upload my address book?
At the moment, you can enter addresses by putting them on new lines or by serparating them with commas.  In the future you’ll be able to just upload your data in one go.

Q. What kind of invitations can I send?
For invitations that you can send by email, please refer to making email invitations. For invitations sent via social media, refer to the making an invitation with Facebook.

 

Confirming participants in your event

Q. When someone registers for my event, do I get some kind of notification?
Each time you receive an event registration, an email will be sent to the email address that you entered when you sign-up for EventRegist.
Q. Is it possible to get a ‘not coming’ reply?
Yes. On the admin page of the event, you can set this at the time of creating an invitation.

 

On-site Event Admission

Q. Can I use the check-in app even when I don’t have an internet connection?
At the moment, it’s only possible to do this with an internet connection.

Q. I can’t use the app. Is there some other way to smoothly admit registrants?
Before the event starts, you can download a list of registrants from the admin screen for your event.

 

IMPORTANT: In case of event cancellation or ticket refunds

Q. I’d like to cancel a ticket that has already been purchased
You can cancel tickets from the admin screen. The process for refunds varies depending on the period between publishing the event and the event taking place.

When there are less than 50 days between event creation date and the date on which the event will take place
When the ticket is cancelled, the purchaser is automatically refunded and a confirmation email is sent explaining that the ticket has been cancelled.

When there are more than 50 days between the event creation date and the date on which the event will take place
An email will explaining the ticket has been cancelled will be sent to the ticket purchaser, however, each ticket will incur the following cancellation fees that must be borne by the event organiser.

For tickets under 3,000yen, a cancellation fee of 300yen per ticket will be charged.
For tickets over 3,001yen,a cancellation fee of 10% of the ticket price will be charged.

You can cancel already purchased tickets from the admin screen, however event organisers will be responsible for any handling fees.  Additionally, in the case of free tickets, no cancellation charges will be incurred.

 

Q. I’d like to cancel my event, what should I do?
You can cancel events from the EventRegist admin screen for the event.  The process for refunding already sold tickets varies depending on the period between publishing the event and the event taking place.

When there are less than 50 days between event creation date and the date on which the event will take place
When the event is cancelled, the purchaser is automatically refunded and a confirmation email is sent explaining that the event has been cancelled.

When there are more than 50 days between the event creation date and the date on which the event will take place
An email will explaining the event has been cancelled will be sent to the ticket purchaser, however, each ticket will incur the following cancellation fees that must be borne by the event organiser.

For tickets under 3,000yen, a cancellation fee of 300yen per ticket will be charged.
For tickets over 3,001yen,a cancellation fee of 10% of the ticket price will be charged.

You can cancel events from the admin screen, however event organisers will be responsible for any handling fees.  Additionally, in the case of free tickets, no cancellation charges will be incurred.

 

Create Event